Secure Email

Staying Safe

Using Secure Email to contact us with a question or concern about an account allows you to share personal and confidential information with confidence. We use high-level encryption to protect your information.

You Can Share Confidential Information

• In Secure Email
• During a branch visit
• During a phone or video call YOU initiated with our Virtual Branch

But…

• NEVER share this information using your personal email account
• NEVER provide this information during a phone call you did not place

Using Secure Email

You can send and receive a secure email:

• Within Online Banking from a computer
• Using the FireFirstCU app from your mobile device

The Barracuda Message Center

You may receive a Secure Email notification through the personal email account associated with your Firefighters First membership. The notification will send you to the Barracuda Message Center. We use Barracuda services to encrypt email so that it is sent and received using the highest levels of security.

The notification email will look different in your inbox:

• The sender address will appear as [email protected]
• Follow the instructions provided in the message. You will see a Firefighters First sender email address and a link to the Barracuda Message Center where you can retrieve your response
• Login to the Barracuda Message Center. First-time users will be asked to set up a username and password
• Use the Barracuda Message Center to respond to Secure Emails. You can bookmark the Message Center URL address in your browser. Do not send an email outside of the Message Center, online banking or the FireFirstCU app
• The Barracuda Message Center will delete messages after 30 days
• If you do not see a [email protected] message in your personal email inbox and you are expecting a response from us, check your spam folder